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WHAT IS YOUR AUSTRALIA RETURNS POLICY?

Do you want to return something? No problem! Returns are FREE for Australia customers. You can return or exchange any item for a refund within 30 days of receiving your original order as long as certain conditions are fulfilled. Please refer to our Returns section for more information.

WHAT IS YOUR INTERNATIONAL RETURNS POLICY?

There’s no need to let us know you’re returning something, just fill it in the returns note inside your parcel and pop it back to us. We’ll refund the price you paid for your item, including sale items back to your original payment method within 30 days.

MY ORDER HASN’T BEEN DELIVERED YET

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It’s also worth checking if there’s any local delays in your area. You’ll be able to follow your order if it’s been sent with a trackable service. You will be able to follow the process by logging into the ‘My Account’ section of the site.

CAN I EXCHANGE AN ITEM?

If the item is out of stock then a refund will be processed instead. If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.

WILL I BE CHARGED CUSTOMS & IMPORT CHARGES?

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely.

I’M MISSING AN ITEM FROM MY ORDER

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.

What are Modal Scarves?

We feel that it is important to educate the customer about the product before they make a purchase. The scarves which are indicated as lightweight are made from either 100% modal fabric or a blend thereof.

Modal is a processed bio-based textile made from reconstituted cellulose from the beech tree. It is very soft and popular for both clothing and household textiles such as bedding, upholstery, and towels. The textile may be used on its own or in a blend with cotton, spandex, or other textiles. In many ways, it acts like cotton, but it also has some significant advantages over that fiber.

Considered a type of rayon, modal is made only from beechwood fibers. Most other rayons are made of the wood pulp of a number of different trees. It is considered bio-based rather than natural because, though the raw materials used to make it are natural, they are heavily processed using a number of chemicals.

Like other types of rayon, which were originally marketed as “artificial silk,” modal is soft, smooth and breathes well. Its texture is similar to that of cotton or silk, and it’s cool to the touch and very absorbent. Like cotton, this textile dyes easily and becomes color-fast after submersion in warm water.

One of the advantages of modal over cotton is its resistance to shrinkage, a notorious problem with cotton. It is also less likely to fade or to form pills as a result of friction. The smoothness of the fabric also makes hard water deposits less likely to adhere to the surface, so it stays soft through repeated washings.

Modal drapes well and keeps its shape, even when wet. In order to keep them looking best, items should usually be ironed after washing. This may not be necessary for fabric blends, however.

First developed by the Austria Lenzing company, who trademarked the fabric’s name, modal is now made by many manufacturers. The textile has particularly taken off in Indian companies. In the United States, it is most often seen in bed sheets, towels, and robes, but it is slowly gaining ground as a clothing material as well. In Europe, where the fabric originated, it is already widely used in clothing as a replacement for cotton.

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